FAQ's
Is the Healing Balm suitable for sensitive skin?
Our balm is made with simple natural ingredients and is designed to be gentle on sensitive skin.
As everyone’s skin is different, we recommend patch testing first.
Is the Kawakawa Healing Balm safe for babies?
Many customers use our Healing Balm on babies and young children for dry or irritated skin. It’s made with simple natural ingredients, including Kawakawa-infused oil, beeswax, and jojoba oil.
As everyone’s skin is different, we recommend patch testing first.
Can I use the Healing Balm on eczema-prone skin?
Many customers use our Healing Balm on dry and eczema-prone skin.
As everyone’s skin is different, we recommend patch testing first.
How often should I apply the balm?
Apply 2-3 times daily or as needed to dry or irritated areas.
A little goes a long way.
Who makes these products?
All of our Kara Kawa products are handmade in small batches by Kara in Tasman, New Zealand.
What ingredients do you use?
All of our skincare is crafted with natural, plant-based ingredients, including Kawakawa and other botanicals chosen for their healing and soothing properties. We avoid harsh chemicals, synthetic fragrances, and palm oil.
You can explore the full list of ingredients we use and their benefits on our Ingredients Page.
What is the shelf life of your products?
The shelf life of Kara Kawa products varies from product to product.
The minimum shelf life is 8 months.
All products have the Best Before date stamped on them.
Remember to store our products out of direct sunlight and in a cool, dark place.
Is your packaging recyclable?
Yes, all of our packaging and tubs are recyclable.
Please remember to remove the lids and clean your tubs before putting them in the recycle bin.
Do you have a shop?
We currently don’t have a shop, but you are more than welcome to make an appointment to see me. Simply send me a message via the Contact Us page.
Check out our Kara Kawa Stockists.
How much does shipping cost?
We offer Free Tracked Courier Shipping on all orders over $80.
Tracked Courier Shipping $8.00
Rural Tracked Courier Shipping $12.00
Australia Tracked Shipping $30.00
All prices are in NZD.
How long does shipping take?
2-5 working days for New Zealand.
3-10 working days for Australia.
Please note that these delivery times are a guide only.
Delivery to rural and remote areas may take longer.
How quickly can you ship my order?
For same-day shipping we need to receive your order:
- Before 10 am Monday – Friday.
Orders received after these times will be shipped the following business day.
Orders received between 10 am Friday and 10 am Monday will be shipped on the Monday.
We don’t ship weekends or public holidays.
Do you offer Click & Collect?
Yes! If you’re in the Nelson/Tasman area, you can choose Free Pickup from Brightwater at checkout.
You’ll receive an email with pickup details once your order is ready.
If you’d like to collect your order straight away, please call Kara on 027 373 6644.
I haven't received tracking details for my order, where can I find this?
Once your order has been booked with the courier, we will send you an email with your tracking details.
Sometimes these emails end up in your spam folder. Please check here first.
If you cannot find your tracking number, please do not hesitate to Contact Us.
I'm having trouble placing an order, what can I do?
If you are having trouble placing an order, feel free to call me, and I can talk you through the process. Phone Kara on 027 373 6644
What payment types do you take?
We accept the following payment types:
Credit Card, Debit Card, Bank Deposit (via POLi pay), and afterpay.
I don't have a credit card. Can I pay with internet banking?
Yes, you can, just choose POLi pay in the payment options during checkout.
Can I add to my order after it’s been placed?
Yes — if your order hasn’t been packed or shipped yet, send us an email, and we’ll give you a code so you won’t be charged shipping again on your additional order.
How do I change my password?
To change your password, go to your account, the My account tab at the top of the page.
Under Account details, there is a section for you to change your password.
I have forgotten my password, how do I reset it?
Go to the My account page.
Under the login section, click: Lost your password?
Enter the email address that you use to log in to our website.
Click Reset password.
Head over to your emails; you should have received a password reset email from us.
Follow the instructions in this email.
I bought the wrong product, can I return it?
If you have purchased the wrong product and would like to exchange it.
Please contact us, and we can help you.
To be eligible for a return/refund, the item must be unused and in the same condition that you received it.
What is your return policy?
Kara Kawa’s return policy can be found here: Return & Refund Policy
Do you offer wholesale pricing?
Yes, I offer a discounted wholesale price for order quantities of 10 units and over.
Please head over to our Wholesale page for more information and to contact us.
Can I rebrand your products?
No!
You can in no way change our branding or repackage our products to sell.
How do I become a wholesale customer?
To become a wholesale customer, please fill in the Wholesale Enquiry Form.
And I will be in contact with you shortly.
I want to sell your products in my shop, but can't afford to purchase them outright, can you help?
If you want to sell my products in your shop and you run a sell on behalf system, please feel free to Contact Us, as I am sure we could work something out!
How can I contact Kara Kawa?
Phone: 027 373 6644
Email: info@karakawa.co.nz